We had the pleasure of speaking with Dee Watts, Client Care Lead at Cathcart & Winn Vets in Farnham, to find out about their upcoming open day.
What is your full name?
Dee Watts, Client Care Lead
How long have you been at Cathcart & Winn?
I joined the company in August 2023, but I previously worked at Hook Veterinary Centre who also work with Dignity.
How long have you been in partnership with Dignity?
I have been recommending Dignity for the 5 years I have worked within a veterinary background, Cathcart and Winn have supported Dignity for many years now as do Vets Now who also work out of our practice.
Could you tell us a bit about you and your team?
We at Cathcart and Winn take pride in the fact that our caring staff are dedicated to looking after your pet to the highest standard of care and expertise.
What services do you offer?
We oversee routine and emergency care for small animals. Ensuring that pets are offered the utmost routine care and emergency treatment as required.
What unique aspects do Cathcart & Winn possess?
Cathcart and Winn have recently undergone a huge refurbishment of our reception area. From CPR training, to emergency triaging including weight checks, vaccinations and health care advice.
“Our staff are always undertaking training to ensure we can provide the very best for our clients and patients”
What is your favourite aspect of your role?
Every day is different, we see a range of different animals, all different ages with very different needs, it’s lovely to speak with all our clients and have that personalised chat surrounding their pet.
We heard you were having an open day soon, when is it and what is it for?
We are having an open day on Saturday 24th February, aiming to start at 10am. It is to allow our clients and potential new clients to come and see the practice following our refurb, but also to chat with our nurses about what they can offer for our clients, speak with our Client Care Assistants about what services are available and have the opportunity for our vet to discuss how we can make their pets visit as positive and stress free as we can.
“We are having an open day on Saturday 24th February, aiming to start at 10am”
What highlights will be there on the open day?
Nurse talks regarding services, Client Care Assistants available to discuss the pets needs and our pet health plan, staff available to talk about stress free aids such as Pet Remedy, Feliway, Adaptil.
Will there be any accessibility for people to attend?
We have step free access through our front door, the entrance can be a little steep so staff will be on hand to assist where needed.
We wish Cathcart & Winn all the best with their open day! Head over to their website to find out more about their practice: www.cathcartandwinn.com
