At Dignity Pet Crematorium an individual cremation means that your pet will be handled and cremated on its own. We do not cremate several pets on numbered trays at the same time and we do not communally cremate pets and then separate ashes out afterwards. If you do not choose our service it is important that you find out what does happen at the crematorium you intend to use.
Please find our opening hours below.
Monday, Tuesday, Thursday & Friday: 9:00AM – 5:30PM
Phones open: 9:00AM – 4:30PM
Wednesday: 9:00AM – 6:30PM
Phones open: 9:15AM – 4:30PM
Saturday: 9:00AM – 5:30PM
Phones open: 9:00AM – 4:30PM
Sunday & Bank Holidays: Emergency service only, please contact us for details
ALL pets are handled and cremated individually with care and respect. Each pet is cremated on their own thus ensuring that you receive your own pet’s ashes. We provide a certificate that is returned to you with your pet’s ashes. See ‘What does an individual cremation actually mean?’ for more information. We DO NOT get involved in any mass cremations or the incineration of Clinical Waste and ONLY carry out GENUINE INDIVIDUAL CREMATIONS as explained in the Strict Code of Practice that we adhere to.
As a founder member of the APPCC we are committed to adhering to the Code of Practice which clearly defines both the handling and cremation procedures that members must adopt. To find out about our working procedures and Code of Practice, click here.
Please click here for our pet cremation prices. You can add the cost of any caskets, urns or keepsakes to your individual cremation cost. We also offer a pre-payment plan for you to spread the cost of your pet’s individual cremation prior to using our services.
This will depend on the veterinary practice that you use. Sadly, not all vets give you the option of choosing between different crematoriums. This is quite alarming given that different crematoriums can offer very dissimilar services. Some veterinary practices may not even ask whether you want your pet cremated individually or with others so it is important that you think ahead to make sure you get the service you want. It is better that you contact your local crematorium directly to discuss the services that they offer before the sad day. This often gives people peace of mind in knowing their exact wishes will be carried out.
If your vet has suggested an alternative crematorium to Dignity Pet Crematorium please check whether they are an Association member as not all pet crematoriums operate to a code of conduct to ensure you get a genuine individual cremation and your own pets ashes back.
We are able to collect from your home, by appointment after euthanasia or from your veterinary surgery, upon request. All collections are made in Dignity pet hearses.
It is very important to us that all pets that come to Dignity Pet Crematorium are treated like one of our own. Your pet will be handled carefully at all times and we assure you that they will be treated with the great deal of respect that they deserve. We always use Dignity pet beds when collecting your pet from either your home or your veterinary surgery. We DO NOT put your pet in plastic sacks.
For full details on our procedures that explain how we ensure only your pet is returned to you, click here.
Yes, you can bring your pet to Dignity but by prior appointment only. We have provided directions from the M25, M3, M4 and A30.
Please leave your pet in your vehicle until instructed. Ring the doorbell at the Farewells building and a member of our team will greet you and invite you into one of our Farewell Rooms. You can then confirm your wishes with our Front of House Team and have some time in private to say goodbye to your pet.
We promise to cremate your pet within 48 hours of receiving your permission and payment.
You may wish to come back to Dignity Pet Crematorium to collect your pet’s ashes. Alternatively we can return ashes directly to your home or your vet, which we are most willing to do, although an additional charge is made for this service.
For full details on our procedures that explain how we ensure only your pet is returned to you, click here.
Yes. We can carry out same day cremations upon request. An additional charge is made for this service.
Yes. Many people contact us well in advance of the passing of their pet to make sure that their exact wishes can be carried out. The details of both the pets and their owners are kept on file until our help is needed. We always suggest owners contact their vets directly to ensure that their pet comes to Dignity Pet Crematorium and is not sent elsewhere.
Yes, we ask that all visitors please book an appointment before visiting Dignity.
Appointment times can vary but please use the below as a guide:
Bringing your pet in to Dignity: 30 minutes
Coming to say goodbye: 30 minutes
Same Day Service: 30 minutes
Attended Service: 1 hour
Collection of ashes: 15 minutes
You can pay for our services by card; we accept all major credit and debit cards (i.e. Switch & Delta cards). We reserve the right to request payment in advance. We also offer a pre-payment plan for you to spread the cost of your pet’s individual cremation prior to using our services.
You can choose to have blankets, toys and collars either cremated, disposed of or returned to you. Carriers or baskets should be taken away with you when you bring your pet in, however if they are left at Dignity, we will dispose of them or donate them to charity if they are not collected after 3 weeks of your pet being cremated. This also applies to blankets and bedding.
If you do choose to have bedding returned to you, please be aware that we do not have the facilities onsite to wash the bedding items for you. We will spray any bedding that has become heavily soiled with antibacterial deodorising spray before sealing the bag we return it to you in, however, there is still a chance that the bedding could smell.
The Association represents many small privately owned pet cemeteries and crematoria throughout the country. One of its main objectives is to ensure members operate to a strict Code Of Practice before, during and after cremation.
Yes. A funeral or memorial ceremony is a way of saying goodbye to a pet, just as it is a way of saying goodbye to a person. It’s about saying that this life mattered, that the love and grief you feel is not trivial or unimportant, and it provides comfort and closure.
No. We are a small independently owned pet crematorium and have no affiliation to the Dignity Funerals Group whatsoever.
Get in touch today
Contact a member of our dedicated team for help arranging your pet’s cremation.