I lost Harry when he was 14 years old. We were not at our local vets so we had no idea where he was going and when that would be, which caused me a great deal of distress. I remembered Dignity from them dealing with my cat some 20 years ago and the sorrow was lightened when I called them for help. They immediately offered to get Harry when only hearing a small part of my sorrow and what was going on. They treated him like a family member which he absolutely was, showing so much love and dignity. 
I attended the service for Harry and I wanted him home for my birthday the following day. Again, this was handled with so much compassion and you could tell all of the staff genuinely cared and that our grief mattered. I was able to be with him before the cremation so I could say my final goodbyes in a much nicer environment. Dignity allowed me to put pictures with him and ensured he had his beloved blanket. He had a beautiful heart placed on his paw whilst I kept the keychain it came from. All these final touches made me feel like he mattered and that his time with me meant something. I was able to decide on his final journey and that was so important and certainly played a vital part in the healing process. I walked with Harry up the beautiful Remembrance Walkway and stayed with him whilst a prayer was said for him. I was then able to sit in the serene gardens and just be there with him so I could say I stayed right until the very end of his time on this earth.
I can’t thank the staff enough for caring and allowing me to grieve in the most fitting way. Harry was a huge part of my life, my best friend, my shadow and having Dignity provide the service was the perfect way to show Harry just how much he meant to me. Life without Harry is still very hard but I know I gave him the best funeral.